Refund policy

Return and Refund Policy

Last Updated: 12/12/2023

1. Returns: Due to the nature of our products, which are either liquids or come in contact with the body, we do not accept returns. We prioritize the safety and well-being of our customers, and for hygiene reasons, all sales are final.

2. Refunds: Refunds will be issued only in the case of:

• Incorrect or damaged items received.
• Lost or undelivered items confirmed by the shipping carrier.

3. Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us at info@lustrao.com within 3 days of receiving the product. We may request photographic evidence to process your claim.

4. Lost or Undelivered Items: If your order is confirmed as lost or undelivered by the shipping carrier, please contact us within 10 days] of the expected delivery date. We will investigate the issue and, if confirmed, issue a refund or replacement.

5. Contact Us: If you have any questions about our return and refund policy, please contact us at info@lustrao.com.

6. Exclusions: This return and refund policy does not cover situations where customers change their minds, do not like the product, or have reactions to the product. All sales are final.

7. Changes to Policy: We reserve the right to update or change our return and refund policy at any time. The date of the latest revision will be indicated at the top.

By making a purchase, you agree to our return and refund policy. Thank you for choosing Lustrao!