Shipping policy
Shipping Policy
Last Updated: 12/12/2023
1. Processing Times: Orders are typically processed within 1-3 business days after payment confirmation. Processing times may vary during peak seasons.
2. Delivery Times: Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- Europe: 6-10 business days after processing.
- United States of America: 6-12 business days after processing.
- Oceania (including Australia): 6-14 business days after processing.
3. Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and efficient delivery. Once your order is shipped, you will receive a tracking number to monitor your shipment's progress.
4. Shipping Costs: Shipping costs are calculated at checkout based on your location and the selected shipping method.
5. Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processes.
6. Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly to address the issue.
7. Incorrect Address: Customers are responsible for providing accurate shipping information. If you enter an incorrect shipping address, please contact us immediately. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Order Tracking: Once your order has shipped, you will receive an email with a tracking number. You can track your order's progress using the provided tracking information.
9. Contact Us: If you have any questions about our shipping policy, please contact us at info@lustrao.com.
10. Changes to Policy: We reserve the right to update or change our shipping policy at any time. The date of the latest revision will be indicated at the top.
Thank you for choosing Lustrao!